Order Information
Shipping Policy
Retail Customers
Retail customers may place orders online, by mail, or by phone. Payments can be made by check or money order (via mail only) or by credit card.
Please make check or money order (US dollars) payable to Quest Books.
Phone orders may be placed by calling 800-669-9425.
Please refer to the charts below for postage and handling charges.
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Our customer service department is open Monday through Friday, 8:30 a.m.—5:00 p.m. Central Time. Please address all orders, inquiries, and correspondence to:
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Quest Books
Customer Service Department
PO Box 270
Wheaton, IL 60187-0270
Tel: 800-669-9425
E-mail: customerservice@questbooks.net
Postage and Handling
The following postage and handling information applies to online and mail orders. Please note that the shipping method you select only affects the time in transit, not the order processing and/or ship date.
Postage and Handling within the Contiguous United States
Media Mail
$10.00 per order
Prices vary for specialty items, oversized books, and collections.
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USPS Priority Mail
$21.00 per order
​Prices vary for specialty items, oversized books, and collections.
Postage and Handling to Foreign Customers
Air Mail
$25.00 per order
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Wholesalers, Booksellers, and Librarians
Quest Books titles are available nationally and internationally through our distributor. Please use the full ISBN when ordering.
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Red Wheel/Weiser, LLC
65 Parker Street Suite 7
Newburyport, MA 01950
Tel: 978-465-0504
E-Mail: info@rwwbooks.com
Return and Refund Policy
Last updated October 25, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
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Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition.
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Return Process
To return an item, place the item securely in its original packaging, and mail your return to the following address:
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Quest Books
Attn: Returns
306 W Geneva Rd
Wheaton, IL 60187
United States
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Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
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Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
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Questions
If you have any questions concerning our return policy, please contact us at:
(630) 665-0130 x347